The Future of Telco: Unlocking the Power of Multilingual LLMs

As I walked into the DTW24-Ignite event in Copenhagen, I couldn’t help but feel a sense of excitement and anticipation. The announcement of the Global Telco AI Alliance’s joint venture to develop a multilingual large language model (LLM) for telcos was about to change the game. And I was honored to be a part of it.

The founding partners, including SK Telecom, Deutsche Telekom, e&, Singtel, and SoftBank Corp, have committed to investing equally in the JV, providing the initial working capital required to bring this innovative project to life. The goal is ambitious: to develop a Telco LLM that can improve customer interactions via digital assistants and other AI solutions.

Unlocking the Power of Multilingual LLMs

The potential impact is staggering. With the ability to support multiple languages, including Korean, English, German, Arabic, Bahasa, and more, the Telco LLM will enable operators to reach a global customer base of approximately 1.3 billion across 50 countries. It’s a game-changer for the telecom industry, and I’m thrilled to be a part of it.

The second Global Telco AI Roundtable, held concurrently with the DTW24 event, showcased the potential applications of an LLM for telco. The demonstrations were impressive, to say the least. I witnessed firsthand how a fine-tuned LLM can improve contact center operations by generating real-time reference answers for agents during calls and automatically handling post-call tasks. The model’s ability to provide answers to infrastructure operators’ questions, streamlining workflows, was equally impressive.

Streamlining Contact Center Operations with LLM

As I reflect on the significance of this joint venture, I’m reminded of the power of collaboration and innovation in driving progress. The Global Telco AI Alliance is poised to revolutionize the telecom industry, and I’m honored to be a part of this journey.

The Future of Telco: Unlocking the Power of Multilingual LLMs