SAP Expects Revenue Boost with New GenAI Use Cases

SAP, Europe’s largest technology company, is set to quadruple its generative artificial intelligence (GenAI) use cases by the end of this year. The company’s chief AI officer, Philipp Herzig, revealed that this expansion aims to significantly increase sales revenue in the coming years.

The move to enhance GenAI applications comes as part of SAP’s strategy to capitalize on the growing demand for AI-driven solutions across various sectors. With nearly 30 different use cases already in place, including customer experience, HR, and documentation tasks, SAP is poised to revolutionize the enterprise software landscape.

In a recent interview, Herzig emphasized the importance of India’s role in SAP’s AI growth trajectory. The country, home to SAP’s second-largest research and development center, plays a pivotal role in driving innovation and fostering a robust AI ecosystem.

Flexible Architecture for Enhanced Performance

SAP’s commitment to innovation extends to its collaboration with private large language models (LLMs) providers. By leveraging tailored solutions offered by private LLMs, SAP aims to address specific business needs effectively. Despite the higher costs associated with private LLMs, SAP remains focused on utilizing these advanced models for development and benchmarking purposes.

Moreover, SAP’s Gen AI experience labs have proven instrumental in driving creativity and productivity among employees and customers. With over two million prompts generated to date, the labs serve as a hub for exploring the capabilities of various LLMs and enhancing task efficiency.

Embracing Diverse AI Trends

As the AI landscape evolves, SAP recognizes the importance of adapting to emerging trends. Herzig highlighted the shift towards smaller, more specialized AI models that offer enhanced performance at a lower cost. By embracing this trend, SAP aims to cater to a wide range of tasks while maximizing operational efficiency.

Conversely, the company acknowledges the value of larger, more complex LLMs for handling intricate tasks. While these models come at a premium price, they offer unparalleled capabilities for addressing sophisticated business challenges.

Driving Innovation Through Collaboration

SAP’s strategic approach to AI involves collaborating with leading AI vendors and LLM providers to deliver cutting-edge solutions to customers. By harnessing the power of AI technologies, SAP empowers businesses to stay ahead of the curve and drive digital transformation.

In conclusion, SAP’s ambitious plans to expand its GenAI use cases underscore the company’s commitment to innovation and customer-centric solutions. With a strong focus on leveraging AI technologies to drive revenue growth, SAP is poised to shape the future of enterprise software and AI-driven applications.